ClickATest Assessment Services


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Online Customer Service and Help Desk tests at ClickATest

Here is a summary of the subject areas to be examined in these tests. As a capable professional, you should feel quite at home with them. Results are assessed automatically and are therefore completely impartial. Good luck!



    £20.00*

    Customer Assistance

    For all staff involved in customer contact.

    • Policies, Procedures, & Guidelines
    • Interpreting a Policy Guide
    • Resolving Customer Issues
    • Resolving Customer Problems
    • Scenarios
    • Reference Guide

    More...



    £20.00*

    Customer Assistance (Audio)

    A simulated scenario for call-centre staff in regular customer contact.

    • Interpreting a Policy Guide
    • Resolving Customer Issues
    • Resolving Customer Problems
    • Policies, Procedures, & Guidelines
    • Call-Centre Scenarios
    • Reference Guide

    More...



    £20.00*

    Listening Skills

    For all professionals required to understand and recognise everyday spoken English.

    In audio format with questions about:

    • Phrases
    • Sentences
    • Short Announcements
    • Statements
    • Exclamations

    More...



    £20.00*

    Telephone Etiquette

    For anyone dealing with clients or customers.

    • Answering Phones
    • Communication
    • Customers
    • Handling the Call
    • Listening
    • Professionalism
    • Telephone Equipment
    • Telephone Personality
    • Terminology

    More...



    £20.00*

    Customer Assistance (Scenario 2) (express)

    Customer Assistance test measures your knowledge of interpreting a policy guide and resolving customer issues and problems based on policy, procedures, and guidelines within a scenario or reference guide.

    More...



    £20.00*

    Customer Assistance (Scenario 1) (express)

    Customer Assistance test measures your knowledge of interpreting a policy guide and resolving customer issues and problems based on policy, procedures, and guidelines within a scenario or reference guide.

    More...



    £20.00*

    Customer Assistance (Scenario 3) (express)

    Our Customer Assistance test measures your knowledge of interpreting a policy guide and resolving customer issues and problems based on policy, procedures, and guidelines within a scenario or reference guide.

    More...

    * Prices Exclude VAT